FAQ

Where does truly yours operate?

We are so proud of cover the entire South Island and have two bases, Christchurch and Wanaka. There are so many beautiful spots that we just cannot wait to explore.


Can we view the products

YES! We would absolutely love to show you the products. This is a fantastic way for you to play around with different combinations and style options as well as finalise a marquee floor plan together. We have two bases one in Christchurch and the other in Wanaka so please get in touch to book an appointment.


What information do you need to complete a quote?

When contacting us for a quote the more information the better. A few key points to remember are guest numbers, which marquee you are interested, the location, any information you can give us regarding the style and vision and whether you require additional items such as tables, chairs, bars, outdoor furniture etc.


HOW DOES DELIVERY, TRAVEL and staff COSTS WORK?

These costs will be included in your final quote. We try our very best to keep these down to an absolute minimum, it is in no way a channel for us to make money. We take care complete care and ownership of your event hire with a timeline of events occurring from start to finish.


Do you recomMend a site visit

Absolutely! We love meeting you and hearing you explain your dream vision for the event / wedding. Site visits are complementary and we definitely recommend it.


HOW MANY CAN YOUR TABLES SEAT?

Our tables are 2.4m long and 0.9m wide! You can easily seat 4 guests each side. Depending on your style and budget we can also add two seats to the ends to fit 10 people per table. Everything we do can be tailored to your individual needs so if you have any concerns of questions give us a bell.


HOW LONG IS THE HIRE PERIOD?

All quotes are based on a 3 days hire period, however as mentioned above everything is adaptable and we can be flexible with arrangements. If you would like to extended this period that is no worries, we have extension rates available.


DO YOU CUSTOM MAKE ITEMS?

Of course! We love getting creative and have the most incredible local manufactures who are always up for a challenge and something new. Please reach out to us if there is anything you would love at your event.


IS THERE A MINIMUM SPEND?

Yes for Christchurch and Wanaka based events this is $500, for events outside of those regions the minimum spend is $1000.


HOW DO I KNOW WHAT SIZE MARQUEE I NEED?

Once you have provided us with the required information (guest numbers, style, theme) we will then send you a comprehensive quote with custom floor plan options. We can then work together either via phone, email or in person to perfect this. Our marquees are customisable with no event being too big or small.


WHEN IT COMES TO LOCATION IS THERE ANYTHING YOU NEED?

Vehicle access is a must for us, this is to ensure we can set up and pack down the event efficiently. If this is going to be an issue get in touch with us and we may be able to come up with an alternative option.


WHAT ARE YOUR CANCELLATION POLICIES?

We require a 25% non refundable deposit upon booking. If cancellation is made within 30 days of the event full payment is required, please see our T&Cs regarding this.


DEPOSIT / BOND?

A 25% deposit is required to secure your hire upon booking, this deposit is non refundable. We also require a bond which is relative to your customised order.


QUOTES

All of our quotes are valid for 7 working days from being sent out. We can of course go backwards and forwards changing and rearranging items however due to demand we cannot put a hold on items. All quotes we send are subject to availability.


HIRE

Please see above for our minimum spend. All hires are subject to our T&Cs, once payment is made this automatically confirms you agree to our T&Cs, please ensure you take a read. We understand that you change your mind so we allow up to a 10% change (add or subtract) of items, this must be done 2 months prior to the date of hire and is subject to availability.


BREAKAGES / SPOILAGE

Any items that are returned damaged, items not returned or items that are soiled (beyond repair) will require replacement payment for the cost of the item(s) determined by Truly Yours within 7 days. If an item is returned damaged (but repairable) a fee will be change to repair. If an item is returned soiled and in need of professional cleaning then this will also incur a cleaning fee. We understand things happen and do our best to clean all items in house after events.


IF YOUR QUESTION ISN’T LISTED ABOVE JUST FIRE US A MESSAGE!